Terms & Condition
SmileyTCG Terms & Conditions
Last Updated: 30 July 2026
Welcome to SmileyTCG. By accessing our website and purchasing products from our store, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.
If you have any questions regarding these Terms & Conditions, please contact us through our social media channels or Telegram.
1. General Information
SmileyTCG specialises in selling One Piece Card Game products, including but not limited to:
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Trading Card Singles
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Graded Cards / Slabs
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Sealed Products
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Promotional Cards
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Special and Rare Cards
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Selected TCG Accessories
We reserve the right to update product listings, prices, availability, and these Terms & Conditions at any time without prior notice.
2. Product Information
We make every effort to ensure that all product descriptions, images, prices, and information displayed on our website are accurate and up to date.
However, minor differences may occur due to:
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Lighting and photography
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Screen and monitor settings
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Printing variations
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Manufacturing differences
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Product packaging changes
For collectible cards, please refer to the photos and condition description provided in the individual product listing.
If you require additional information or have questions about a product, please contact us before placing your order.
3. Card Condition
The condition of each card is described based on our inspection and assessment.
Our general condition guide is:
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Sealed – Factory sealed and unopened.
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Mint / NM+ – Excellent condition with no obvious whitening.
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NM – Generally good condition with very minimal whitening and/or minor printing defects.
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LP – Good overall condition with some noticeable whitening and/or printing defects.
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Damaged – Cards with creases, dents, bends, or multiple obvious whitening marks.
Please note that card condition can be subjective. Customers are encouraged to review all available photos and descriptions carefully before purchasing.
If you have any concerns regarding the condition of a card, please contact us before placing an order.
4. Product Photos
The photos provided in each product listing are intended to clearly represent the actual item being sold and its condition.
We make every effort to provide clear and accurate photos. However, the appearance of colours and minor details may vary depending on your screen or device.
If you require additional photos or have any questions regarding the condition of a product, please contact us before purchasing.
5. Authenticity
SmileyTCG only sells authentic One Piece Card Game products.
We do not knowingly sell counterfeit or fake products.
6. Prices and Availability
All prices displayed on our website are subject to change without prior notice.
Product availability may change quickly, especially for limited or collectible products.
In the event that an item becomes unavailable after an order has been placed, we will contact the customer and discuss the available options.
SmileyTCG reserves the right to correct pricing or listing errors. If an item has been listed at an incorrect price due to an obvious error, we reserve the right to cancel the affected order and provide a refund where applicable.
7. Orders
By placing an order with SmileyTCG, you confirm that the information provided during checkout is accurate and complete.
Please ensure that your:
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Name
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Shipping address
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Contact information
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Email address
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Order details
are correct before completing your purchase.
SmileyTCG is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
8. Order Confirmation
Once an order has been successfully placed and payment has been received, an order confirmation may be sent to the email address provided during checkout.
An order is considered confirmed once payment has been successfully processed and the order has been accepted by SmileyTCG.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been confirmed, processed, packed, or shipped, cancellation may no longer be possible.
Due to the nature of collectible trading cards and fluctuating market prices, orders that have already been confirmed are generally not eligible for cancellation due to a change of mind.
10. Returns and Exchanges
Due to the nature of collectible trading cards and their condition-sensitive nature, we generally do not accept returns or exchanges once an order has been confirmed.
Customers are encouraged to carefully review:
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Product descriptions
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Card condition
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Photos
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Product details
before placing an order.
If you believe you have received an incorrect item or there is an issue with your order, please contact us as soon as possible so we can review the situation.
11. Incorrect Items
If you receive an item that is different from what you ordered due to an error on our part, please contact us as soon as possible.
Please provide your order details and clear photos of the item received.
We will review the situation and, where applicable, work with you to resolve the issue.
12. Shipping
We offer shipping within Singapore and internationally to selected destinations.
All shipping options provided by SmileyTCG include tracking numbers.
Shipping costs and available delivery methods will be displayed during checkout.
Delivery times may vary depending on:
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Destination
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Shipping method
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Postal or courier services
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Customs clearance
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Local delivery services
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Unforeseen delays
Once an order has been handed over to the shipping carrier, delivery times are outside of SmileyTCG's direct control.
13. International Orders and Taxes
International customers are responsible for understanding and complying with the import regulations of their destination country.
Depending on the destination, your order may be subject to:
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Import taxes
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GST
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VAT
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Customs duties
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Customs clearance fees
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Other applicable charges
Any taxes, duties, fees, or charges imposed by the destination country are the sole responsibility of the buyer.
SmileyTCG is not responsible for any additional charges imposed by customs, tax authorities, or other local authorities.
Customers are responsible for ensuring that the products they purchase can legally be imported into their country.
14. Shipping Damage
SmileyTCG takes reasonable care to ensure that all orders are securely packaged before being handed over to the shipping carrier.
Depending on the product, we may use:
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Sleeves
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Top loaders
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Cardboard protection
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Bubble wrap
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Protective packaging
and other suitable materials to help protect your order during transit.
However, once the package has been handed over to the shipping carrier, SmileyTCG cannot be held responsible for unforeseen damage caused by the shipping carrier or during transportation and handling.
We take every reasonable precaution and use sufficient packaging materials to keep your cards well protected during shipping.
If your package arrives damaged, please take clear photographs of the package and its contents and contact us as soon as possible. We will review the situation and assist where possible.
15. Lost or Delayed Shipments
All shipping options provided by SmileyTCG include tracking.
If your order appears to be delayed or has not arrived within the expected delivery timeframe, please contact us with your tracking information.
We will assist in checking the shipment status where possible.
However, SmileyTCG is not responsible for delays caused by:
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Postal services
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Courier companies
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Customs
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Incorrect delivery information
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Natural events
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Public holidays
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Other circumstances outside our control
16. Failed Delivery and Incorrect Address
Customers are responsible for providing an accurate and complete shipping address.
SmileyTCG is not responsible for orders that are:
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Delivered to an incorrect address provided by the customer
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Returned due to an incomplete address
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Returned due to failure to collect
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Delayed due to incorrect recipient information
If a package is returned to us due to incorrect information provided by the customer, additional shipping charges may apply if the customer requests the order to be resent.
17. Customs and Import Restrictions
International customers are responsible for checking whether trading cards and related products can be legally imported into their country.
SmileyTCG is not responsible for packages that are delayed, held, returned, or confiscated by customs or other authorities due to import restrictions or regulations in the destination country.
Any resulting costs, taxes, duties, or fees are the responsibility of the buyer.
18. Payments
All orders must be paid in full before they are processed and shipped.
SmileyTCG reserves the right to cancel or refuse an order where payment has not been successfully completed or where a payment issue is identified.
19. Rewards Points
SmileyTCG may offer a rewards or loyalty points program.
Points are subject to the rules and conditions of the rewards program and may be earned or redeemed only on eligible purchases or activities.
Rewards points:
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Cannot be exchanged for cash
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Are not transferable unless otherwise stated
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May have expiration dates or other restrictions
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May be adjusted or removed in cases of cancelled, refunded, or fraudulent transactions
SmileyTCG reserves the right to modify, suspend, or terminate the rewards program at any time.
20. Promotions and Discounts
Promotional offers, discounts, and special deals may be subject to additional terms and conditions.
Unless otherwise stated, promotions cannot be combined with other offers.
SmileyTCG reserves the right to modify or end promotions at any time.
21. Buying Cards and Collections
SmileyTCG may purchase selected One Piece Card Game cards and collections from domestic buyers within Singapore only.
We currently do not accept card purchases or collection buy-ins from international buyers.
Offers are determined based on factors including:
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Card condition
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Current market prices
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Demand
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Card availability
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Inventory requirements
Any offer provided by SmileyTCG is subject to review and may change after the physical condition of the cards has been inspected.
If you are interested in selling your cards or collection to us, please contact SmileyTCG through our social media channels or Telegram with photos and details of the cards you would like to sell.
22. Website Use
Customers agree not to misuse or interfere with the operation of the SmileyTCG website.
This includes attempting to:
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Gain unauthorised access
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Disrupt website operations
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Use automated systems to abuse the website
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Submit fraudulent orders
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Provide false information
SmileyTCG reserves the right to refuse service or cancel orders where fraudulent or abusive activity is suspected.
23. Intellectual Property
All content on the SmileyTCG website, including but not limited to:
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Logos
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Branding
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Images
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Graphics
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Text
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Website content
is owned by or used with permission by SmileyTCG and may not be copied, reproduced, or used without prior permission.
Third-party trademarks and product names remain the property of their respective owners.
24. Limitation of Liability
To the extent permitted by applicable law, SmileyTCG shall not be held responsible for losses, delays, or damages caused by circumstances outside of our reasonable control.
This includes, but is not limited to:
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Shipping carrier delays
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Customs delays
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Natural disasters
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Postal service disruptions
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Incorrect customer information
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Unforeseen damage during transit
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Events beyond our reasonable control