FAQ
Frequently Asked Questions
What do you sell?
We specialise in One Piece Card Game products, including singles, graded cards/slabs, sealed products, and selected promotional cards.
Are your cards authentic?
Yes! All cards sold by SmileyTCG are authentic One Piece Card Game products.
What condition are your cards in?
Each card is carefully inspected and listed according to its condition. Please refer to the product description and photos for more details.
Can I see more photos of a card?
The photos provided in each listing are clear and show the card's condition as accurately as possible. If you require additional photos or have any questions about the card, feel free to reach out to us before purchasing.
Do you ship internationally?
Yes! We ship internationally to many countries. Please note that some countries may require the buyer to pay import taxes, GST, VAT, customs duties, or other fees upon arrival. Any such taxes or fees are the buyer's responsibility.
Will I receive a tracking number?
Yes! All shipping options provided by SmileyTCG come with a tracking number, allowing you to track your order throughout its journey.
How are my cards packaged?
We take great care when packing your orders. Cards are securely protected using sleeves, top loaders, cardboard, bubble wrap, and other protective packaging where appropriate to help keep your cards safe during shipping.
What if my card is damaged during shipping?
We take every reasonable precaution to protect your cards during transit by using sufficient and secure packaging materials.
However, once the package has been handed over to the shipping carrier, SmileyTCG cannot be held responsible for unforeseen damage that may occur during shipping or handling by the carrier.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel your order. Once your order has been confirmed, processed, or packed, cancellation may no longer be possible.
Can I return or exchange my order?
Due to the nature of collectible trading cards, we generally do not accept returns or exchanges once an order has been confirmed.
What if I receive the wrong item?
If you receive an incorrect item due to an error on our part, please contact us as soon as possible. We'll work with you to resolve the issue.
What if my order arrives damaged?
Please contact us with clear photos of the package and the damaged item. We'll review the situation and assist you accordingly. Please note that we cannot be held responsible for unforeseen damage caused during transit when the order has been sufficiently and securely packaged.
Do you buy One Piece cards?
Yes! We buy selected One Piece Card Game cards and collections. Send us photos of your cards through our social media or Telegram for an evaluation.
Do you have a rewards program?
Yes! You can earn SmileyTCG Rewards Points when making eligible purchases through our store. Collect points and redeem them for available rewards and discounts.
How can I contact SmileyTCG?
You can reach us through our social media channels or Telegram. Feel free to contact us if you have any questions, concerns, or issues with your order.
I have another question. How can I contact you?
If your question isn't answered here, don't hesitate to reach out to us directly. We're always happy to help! 😊
